# Timeout error copying files from Elecraft

Some computer firewall programs block application-initiated FTP sessions. You may find it necessary to negotiate with your firewall to allow K3 Utility to initiate FTP sessions to copy files from Elecraft's FTP server.

Your firewall may require the IP address of a "trusted site" to enable FTP. This may be obtained by typing "ping ftp.elecraft.com" in a terminal. It is currently 63.249.74.212.